S3 Surface Solutions Project/Product Warranty Registration

It is the sole responsibility of the customer to complete and return this warranty form to S3 Surface Solutions within 30 days of application. Warranties submitted by any other party will be considered void. Questions: warranty@s3surfaces.com

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Project Information

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Required — enter "None" if nothing was applied over the substrate
S3 4151 detected — adds 5 years to the base 10-year term.
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At Time of Application

Complete this section at the time of application. The limited warranty is void if Section 2 is incomplete, or if it is not submitted to S3 within 30 days after the time of application.

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Does not match the area size in Section 1.
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Enter 0–100
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Enter a value from 0 to 14
Above pH 14 is outside the alkalinity coverage of this warranty.
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Method of Application *
Select at least one method
Submission deadline (30 days)
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Warranty term
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Coverage rate
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2b

Floor Plan & Customer Acknowledgment

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PDF, JPG, PNG, HEIC · up to 15 MB each · mark the treated areas before uploading
    At least one floor plan file is required
    You must acknowledge before submitting
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    Sign above using your finger, stylus, or mouse
    Drawn signatures are stored with the submission record.
    A signature is required
    3

    Sale Confirmation — S3 office use only

    Do not complete. S3 Customer Service fills this in after submission. No warranty is valid without a paid sale.

    4

    S3 Waterproofing Warranty — terms and conditions

    The full limited warranty text applies to this registration and prints with the submitted form.

    Read the full limited warranty terms

    S3 will warrant against S3 material defects for a period of ten (10) years from the concrete treatment application date, and an additional five (5) years with the use of S3 4151 adhesive for all flooring materials. In addition, S3 will warrant coverings against separating from the concrete substrate due to water migration through the concrete in the specific area(s) where S3 Products were applied. This warranty is void if S3's application instructions and any other technical information stipulated in S3's literature were not strictly followed.

    This limited warranty covers against failures due to concrete water and subsurface water transmissions through the parent concrete, but not from topical surface intrusion, transfer and/or migration from an untreated external source such as flooding, or seepage through concrete via joints, walls, and wall joints below grade, structural cracks, and/or other contiguous untreated areas of the facility.

    Scope of remedy

    By this limited warranty, S3 agrees that should the S3 treatment fail due to water migration or alkalinity (up to pH 14), S3 will repair and/or replace, at its expense including direct labor and materials affected in the S3 treatment area, the S3 treatment and the following:

    1. Adhesives and cementitious underlayments.
    2. Epoxy and resilient floor covering systems: such as (but not limited to) linoleum, VCT, carpet, rubber tile and flooring, hardwood, epoxy and epoxy composites, MMA's, polyurethane systems and paints. However, in no event shall S3 pay more, on a square foot basis, for the replacement of the floor covering system than the original cost of the floor covering system that is being replaced.
    3. This applies only to the flooring system as originally applied and only to that portion of the floor which is affected by the defect. S3 will not be responsible for the replacement of any portion of the installation that is not defective, regardless of whether such non-defective portions are replaced for cosmetic or other such reasons.

    Conditions

    This limited warranty is further subject to the following conditions:

    1. S3 products must be applied according to S3 application specifications on structurally sound and clean areas in which the concrete is fit-for-purpose for applying the specified flooring system, and meets acceptable industry standards as defined in the ACI Committee 201 report, Guide to Durable Concrete. If the areas to which the products are applied now or in the future fail to meet these requirements, the limited warranty shall be void.
    2. The limited warranty shall be void if a cohesive substrate failure at the concrete surface occurs resulting in a flooring failure, the concrete surface has been treated with any kind of integral, penetrating, and/or topical surface sealer or curing compound prior to S3 product application, and/or has alkali-aggregate reaction (AAR) conditions causing failure.
    3. The limited warranty shall be void if the products are applied to improper substrates in areas not properly prepared according to S3 surface preparation requirements, and/or bond-inhibiting contaminants are present preventing proper penetration of S3 products. Cracks and joints are not covered by this limited warranty.
    4. The limited warranty shall be void if S3's required guidelines for material coverage/surface preparation are not strictly followed (see product specifications and literature) and if the concrete is not properly prepared to absorb S3 products.
    5. The limited warranty shall be void if any structural cracks develop after the application of S3 products.
    6. The limited warranty is void if Section 2 of this warranty application is not complete and submitted to S3 within 30 days after time of application.
    7. The limited warranty shall be void if S3 products have been applied by an applicator not factory trained by S3 or their agents.
    8. The limited warranty shall be void if substrate concrete is determined, through independent forensic examination, to have not met the project specifications or engineer-approved mix design in any required constituent percentage within the tolerances allowed by ASTM C94 (for ready mixed concrete) or applicable ASTM for precast concrete.
    9. This limited warranty shall be void if the account is not paid in full within sixty (60) days from the date of purchase. For special considerations that may be necessary on large projects or any other requested accommodations please contact S3 Customer Service.

    Subject to all the conditions described herein, provided that S3 has been made available and installed according to S3 guidelines, S3 will be responsible for reinstatement of the systems as listed above, which results from a breach of this limited warranty caused by a defect in the S3 Moisture Shield. The account related to this limited warranty must be paid in full prior to the limited warranty being effective. Any claim under this warranty must be first presented in writing to S3. In the event of a lawsuit, the sole venue and jurisdiction shall be Rockland County in the State of New York.

    The recipient of the limited warranty must provide S3 a written notice within thirty (30) days after the discovery of a breach of this limited warranty in order to assert its right to any repairs covered by this limited warranty. Claims shall be addressed: 3239 South Dixie Highway, Dalton, GA 30720, Attn: President.

    S3 Surface Solutions, LLC · 3239 South Dixie Highway, Dalton, GA 30720 · 800-933-7520 · www.s3surfaces.com

    Complete all required fields to submit.