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Terms of Use

Effective date: September 16, 2026 · Last updated: September 16, 2026
These Terms of Use ("Terms") govern your access to and use of the S3 Surface Solutions website, Product Advisor, member portal, and ordering tools (together, the "Services"), operated by S3 Surface Solutions, LLC ("S3," "we," "us," or "our"). By creating an account, requesting an estimate, submitting a purchase order, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility & Accounts

The Services are intended for flooring professionals, contractors, and businesses. You must be at least 18 years old and authorized to act on behalf of the business you represent. When you create an account, you agree to provide accurate, current, and complete information and to keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at (800) 933-7520 if you believe your account has been accessed without authorization. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or unauthorized purposes.

Certain features — including network pricing and the ability to submit purchase orders — require that your company be reviewed and approved by S3, and that specific users be granted purchase-order authorization. S3 assigns pricing tiers and approvals at its discretion.

2. Business Use Only

The Services are provided for commercial, business-to-business use. They are not intended for consumer or personal, household use. By using the Services you represent that you are doing so in the course of a trade or business.

3. Estimates Are Non-Binding

Estimates generated through the Product Advisor are provided for planning purposes only. They are non-binding and do not constitute an offer, quote, or guarantee of price, availability, or final quantities. Actual quantities, pricing, and freight may vary based on site conditions, verification of your account and network, product availability, and other factors. Nothing in an estimate creates a contract of sale.

4. Purchase Orders & Pricing

Submitting a purchase order ("PO") through the Services is a request to purchase; it does not by itself create a binding contract. All POs are subject to acceptance by S3, verification of your account and authorization, product availability, and confirmation of pricing and freight. S3 may accept, decline, or request changes to any PO.

Prices are subject to change and are confirmed at the time S3 accepts an order. Where network or tier pricing applies, it is determined server-side by S3 based on your approved company and assigned pricing tier; any price displayed to you is provisional until S3 confirms the order. We reserve the right to correct errors in pricing or product information, including after a PO has been submitted, and to cancel affected orders.

Quantities on an order may be adjusted by agreement (for example, overage applied for waste or coverage). You are responsible for confirming quantities and specifications before submitting a PO.

5. Payment & Credit

Payment terms depend on your account and any credit arrangement approved by S3. Where credit terms are extended, they are governed by the applicable credit application and any separate agreement between you and S3. If you authorize payment by card or ACH, you represent that you are authorized to use that payment method. Applicable taxes apply unless a valid tax-exemption certificate is on file and accepted by S3.

6. Shipping & Freight

Freight amounts shown during ordering are estimates based on carrier rates (including third-party LTL brokers) and the information available at the time. Freight estimates are generally valid for a limited period, exclude fuel surcharges and accessorial charges that may change, and may be adjusted when the shipment is finalized and the bill of lading is issued. Delivery dates are estimates and are not guaranteed. Risk of loss and title pass in accordance with the shipping terms confirmed on your order.

7. Pricing Confidentiality

Network and tier-specific pricing made available to approved accounts is confidential and proprietary to S3 and its pricing network(s). You agree not to disclose, publish, or share such pricing with any third party, and to use it solely for your own purchasing decisions with S3.

8. Product Information & Technical Data

Product recommendations, technical data sheets (TDS), coverage rates, and substrate guidance provided through the Services are general information to assist planning. They are not a substitute for professional judgment, on-site testing, or manufacturer instructions. You are responsible for verifying that a product is appropriate for your specific project, substrate, and conditions, and for following all applicable product instructions and safety data.

9. Acceptable Use

You agree not to: (a) use the Services for any unlawful purpose; (b) attempt to access accounts, data, pricing, or systems you are not authorized to access; (c) probe, scan, or test the vulnerability of the Services or breach security or authentication measures; (d) interfere with or disrupt the Services; (e) use automated means to scrape or harvest data or pricing; or (f) misrepresent your identity, company, or authorization.

10. Intellectual Property

The Services, including all content, software, text, graphics, logos, product data, and the S3 name and marks, are owned by S3 or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purchasing purposes. You may not copy, modify, distribute, sell, or create derivative works from the Services except as expressly permitted.

11. Disclaimers

THE SERVICES AND ALL CONTENT, ESTIMATES, PRODUCT INFORMATION, AND FREIGHT QUOTES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. S3 DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ESTIMATES OR QUOTES WILL BE ACCURATE. Any warranties applicable to products purchased are set forth in the applicable sale documentation, not in these Terms.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, S3 AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. S3'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO S3 FOR THE ORDER GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless S3 and its affiliates from any claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your violation of these Terms, or your violation of any law or the rights of a third party.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws principles. You agree that the exclusive venue for any dispute arising out of or relating to these Terms or the Services will be the state or federal courts located in Georgia, and you consent to the personal jurisdiction of those courts. Nothing in this section limits any separate written agreement between you and S3 that specifies a different venue or dispute process.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Material changes will be effective when posted, and your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Contact Us

Questions about these Terms? Contact us at:

S3 Surface Solutions, LLC
136 W. Belmont Dr. #11 #155
Calhoun, GA 30701
Phone: (800) 933-7520
Email: sales@s3surfaces.com
Website: s3surfacesolutions.com